Privacy Policy
At TBest Plumbing Ltd, we assure your privacy and data are thoroughly kept safe. Our privacy policy explains how we collect, use and safegaurd your personal information.
Information we collect
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Contact details (name, address, phone number, email)
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Property information for service delivery
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Payment information
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Booking preferences and service history
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Website usage data through cookies
How we use your information
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Scheduling appointments
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Providing quotes and estimates
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Delivering our services
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Processing payments
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Managing Warranties
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Service improvement
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Staff training
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Legal compliance
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Quality control
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Account management
Data Storage and Security
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Information is stored securely in the UK
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Access is restricted to authorised personnel of TBest Plumbing Ltd
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Regular security reviews and updates
Sharing your Information
We share information only with:
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Our employed engineers and staff
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Regulated financial processors for payments
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Manufacturers for warranty registration
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Legal authorities when required by law
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We never sell your data to third parties.
Cookie Policy
Our website uses cookies to:
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Remember your preferences
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Improve site functionality
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Analyse website traffic
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Enable online booking features
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You can manage cookie preferences through your browser settings.
Your Rights
You have the right to:
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Access your personal data
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Correct inaccurate information
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Request data deletion
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Object to data processing
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Request data portability
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Withdraw consent at anytime
Data Retention
We retain your information for:
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7 years after your last service for tax purposes
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Duration of warranty periods
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As required by law or regulatory requirements
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We may make changes to our privacy policy, any changes will be posted to our website
Supervision Authority
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You have the right to complain to the Information Commissioner's Office (ICO) about our data processing